Warranty Information:
At Quantum Ionizers, we stand behind the quality of our products. All AlkaViva H2 Series ionizers come with a lifetime warranty covering parts and labor for the first five years. Post five years, parts remain covered while labor costs are the customer's responsibility. The warranty does not cover damage due to misuse, improper installation, or use of non-genuine filters. For any warranty claims, please contact our customer service to obtain an RMA number.
Returns Policy:
Electric Ionizers: We offer a 60-day money-back guarantee. If you're not satisfied, return your ionizer within 60 days. Unused ionizers in original packaging receive a full refund. Used ionizers in "as new" condition incur a $99.95 restocking fee. Customers cover return shipping. Custom color ionizers are non-returnable.
UltraHome Products: Unused UltraHome products with an unbroken manufacturer's seal can be returned within 30 days for a full refund. Opened products can be returned within 30 days, less a 15% restocking fee. Original and return shipping charges are the customer's responsibility.